Programmer/Analyst and IS Manager for wholesale TDM/VOIP telecommunications provider. Responsible for operations and LCR analysis databases, PHP, Access, SQL Server, Unix and Windows System Administration, formulating backup plans, Perl data loading and unloading, Excel files to database, management of IS team. Created web-based customer front-end for viewing and downloading invoices.
IS Manager for telecommunications provider. Created and managed all aspects of a custom long distance billing application, including Perl scripts for FTP data collection, retail rating, billing integration, data analysis, exception reporting and export to print shop. Created and managed ASP web-based user screens, including multi-level security, data entry, reporting and online invoice viewing. Managed or created company web site, including sales information, new customer online sign-up, and customer invoice viewing.
IT manager. Supported email, file, database, and web servers and network, user PC configuration.
Programmer/Analyst – The Giving Card (a division of Cybertel). Created and managed all aspects of a web-based credit card affinity program application. Designed, created ASP.NET VB and C# user screens, Perl data processing and file i/o. Managed outsourcing of application to Cybertel subsidiary BigVault Storage Systems.
Senior Customer Engineer, VP Customer Support. Application design, programming, management and documentation for MPE/HP3000, HP-UX, and Windows call accounting software.
Managed development team and directed conversion from legacy mainframe to client-server ODBC to web-based application. Worked with customers to specify requirements and implement standard and custom applications.
User training, customer support and sales support; telephone and remote support for several hundred customers across the US. Travelled to customer sites for pre-sale consulting, on-location system install and training, and follow-ups.